All of our providers comply with local legislation and applicable health recommendations regarding protection and safety, to help avoid the spread of Covid-19. Specifically, the provider of this tour will apply the following measures:

The use of masks is obligatory. The client must bring their own mask.
Alcohol gel will be available before, during, and after the service.
All those running the service (guide, driver etc...) will wear a mask throughout its duration.

The transport used will be disinfected before and after each service and deep-cleaned every 24 hours.
Showing your voucher on your phone will be enough, and it is not necessary to print anything.

FAQs

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Vienna with a minimum of 24 hour in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book the return transfer service, we recommend booking the pick-up from the hotel 2,5 hours before your flight departure time. It takes approximately 30 minutes from the hotel to Vienna Airport.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

9.50

9.4984 3,987 reviews

5 out of 3,987 reviews

15/Mar/2020

Mercedes

Barcelona, Spain

El servicio fue perfecto, puntual, y el conductor super amable. Ha sido un placer Translate this opinion into English.

The service was perfect, punctual, and the driver super friendly. It has been a pleasure Opinion translated. Show original.

I travelled with my partner

14/Mar/2020

Jose Portela Leal

Alicante, Spain

El requisito que ponía yo en mis sugerencias era que el conductor hablase español. Pues bien: el pobre hombre sólo sabía decir: "hola, adios, buenos días".

The requirement that I put in my suggestions was that the driver speak Spanish. Well, the poor man only knew how to say: "Hello, goodbye, good morning."

En la reserva aparece toda la información que se necesita para poder efectuar el traslado, por lo que el idioma que hable el conductor no es relevante. Translate this opinion into English.

The reservation contains all the information needed to make the transfer, so the language spoken by the driver is not relevant. Opinion translated. Show original.

I travelled with my partner

13/Mar/2020

Arturo Pelegrin

Becerril De La Sierra , Spain

El conductor hablaba algo de español y fenomenal Translate this opinion into English.

The driver spoke some Spanish and was terrific Opinion translated. Show original.

I travelled with my partner

12/Mar/2020

Manuel Peñuela Leon

Malaga, Spain

El conductor muy amable. Nos explicó muchas cosas en el camino. Muy recomendable. Translate this opinion into English.

The driver very friendly. He explained many things to us along the way. Highly recommended. Opinion translated. Show original.

I travelled with friends

10/Mar/2020

Jose Portela Leal

Alicante , Spain

La valoro de MAL por varios motivos: a) En mis peticiones pedí que el conductor hablase español, y el que me habéis enviado SOLO dijo “no hablo español “, punto final. b) por el aeropuerto hasta el parking, el iba a mil por hora y nosotros corriendo detrás de el “con la lengua fuera”, perdiéndolo, a veces de vista. Creo que esto no es modo de hacerse las cosas. Por lo tanto espero y deseo que el conductor que me enviéis el sábado 14, cumpla con los requisitos que he pactado con Uds.

I value MAL for several reasons: a) In my requests I asked the driver to speak Spanish, and the one you have sent me ONLY said "I do not speak Spanish", full stop. b) through the airport to the parking lot, he was going a thousand an hour and we running after him "with our tongues out", losing him, sometimes out of sight. I think this is not the way to do things. Therefore I hope and wish that the driver you send me on Saturday the 14th, meets the requirements that I have agreed with you.

El servicio de traslados es exclusivamente de transporte de pasajeros. Los conductores no tienen obligación de hablar ningún idioma en concreto. Sentimos si la atención que te brindó este no resultó de tu agrado. Hemos pasado nota de tus impresiones al proveedor para mejorar en lo posible. Translate this opinion into English.

The transfer service is exclusively for passenger transport. Drivers have no obligation to speak a specific language. We are sorry if the attention that this gave you was not to your liking. We have passed note of your impressions to the supplier to improve as much as possible. Opinion translated. Show original.

I travelled with my partner

Show all the reviews

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