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9.43 / 109.4333333333333 4,592 reviews
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39,929travellers have enjoyed tours here
FAQs
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P - How far ahead of time should I book my transfer?
R -It is possible to book a private transfer service in Vienna with a minimum of 48 hours in advance -
P - How long does the journey from the hotel to the airport take?
R -If you book the return transfer service, we recommend booking the pick-up from the hotel 2,5 hours before your flight departure time. It takes approximately 30 minutes from the hotel to Vienna Airport.
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P - What pick up time should I choose?
R -For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time. -
P - How long will the driver wait for me?
R -- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
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P - Where will the driver be waiting for me?
R -- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
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P - Are the prices final? Are there any extra charges?
R -Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
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P - How many people can travel in the vehicle?
R -The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
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P - How many suitcases can I take?
R -During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
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P - Are child seats available?
R -During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
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P - How can I find out my flight number?
R -The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
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P - Do I have to let someone know if my flight, boat, or train is delayed?
R -Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
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P - Why do I need a working mobile phone?
R -A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
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P - Who is responsible for a missed flight?
R -The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
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P - Is it possible to make various stops?
R -If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
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P - Can I share the vehicle with other people?
R -We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
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P - Will the driver speak English?
R -Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
Do you have any questions?
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle? Find answers to our most frequently asked questions.
If you have any other questions please contact us.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 4,592 reviews
08 / 21 / 2020
Wiesbaden, Germany
Excellent service! Rudolf was in plain site as we walked out of the terminal. He drove us to our hotel and showed us a few sites on the way. Very pleasant and friendly.
01 / 20 / 2023
Uruguay
Cuando estaba por retirar las valijas me llamo el chofer solicitando recogerme en la calle porque el parking era muy caro. No se lo acepte y finalmente me espero en el hall. Me dejo dudas respecto al servicio que ofrece Civitatis
En función del tráfico, la policía no permite que los conductores estacionen en la zona pública del aeropuerto. Por tanto, se ven obligados a ir al parking, con el consiguiente inconveniente económico y de desplazamiento. Debido a ello, nuestro equipo te contactó para acordar un punto de encuentro cercano. Sentimos que esto no te resultase idóneo. Nos alegra saber que, aun así, el servicio pudo prestarse con normalidad.
01 / 09 / 2023
Formia, Italy
Sono venuti a prenderci con 15 minuti di anticipo. Molto efficienti Translate this opinion into English.
They picked us up 15 minutes early. Very efficient Opinion translated. Show original.
01 / 07 / 2023
Italy
Ottimo servizio, siamo stati avvisati tramite messaggio che l'autista sarebbe arrivato puntuale e poi l'autista mi ha contattata telefonicamente per avvisare che era arrivato. Aveva predisposto due alzatine ed un seggiolino auto per le mie figlie. Sicuramente da consigliare! Translate this opinion into English.
Excellent service, we were advised by text that the driver would arrive on time and then the driver contacted me by phone to advise that he had arrived. He had set up two boosters and a car seat for my daughters. Definitely to be recommended! Opinion translated. Show original.
01 / 06 / 2023
Lleida, Spain
Perfecto, puntualisimo y un chofer que nos ha hecho explicaciones de Viena durante el trayecto, genial. Translate this opinion into English.
Perfect, very punctual and a driver who has given us explanations of Vienna during the journey, great. Opinion translated. Show original.